Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

General Policies: - We appreciate you observing our resort rules so everyone will have a safe, pleasant, and memorable camping experience. - Rates & policies are subject to change without notice. - Please know, we expect that you read, understand, and adhere to all our policies as well as any applicable local, state or federal laws. Quiet Hours: - Quiet hours are 10 PM to 8 AM daily. Please be respectful of your neighbors at all times. - Generators are not allowed at any time. Check-In Time for RV's: - Our check-in time for RV sites is between 1:00 pm. and 4:00 pm daily. - For your safety and that of our staff we do not allow check-ins after 5:00 p.m. (See our No-Show Policy below). - If you are unable to arrive during our normal business hours, please contact the office prior to the close of business for further instructions. - Check-ins between 4:00 pm and 5:00 pm are subject to a $25.00 fee. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Check-Out Time for RV sites and Lodging: - Depart the site or lodging by 11:00 am - Check with our reservation desk before 10 am on your day of departure or earlier if you would like to extend. We do not guarantee the same site. Reservations: - Your reservation fee includes RezGuard. RezGuard is our new “reservation protection” product. - If your reservation includes multiple sites, RezGuard must be purchased for each additional site, your initial site is included in the reservation fee. - Simply add one (1) RezGuard product per additional site if applicable. - All reservations are non-refundable and gift certificates will be issued for cancellations. Gift certificates are valid for one (1) year from the date of issue. - All changes and cancellations must be in writing to [email protected] with Cancel or Change in the subject. Phone calls will not be accepted. - Reservations made with gift certificates are non-refundable. - You may change your dates of stay for a reservation made with a gift certificate one (1) time for a $25.00 fee. No other changes are allowed. - No-shows will result in the forfeiture of the entire reservation fee. - We do not accept cash. All purchases will be added to your account. Accounts will be settled and charged to the credit card on file on the day of departure. A receipt will be sent to the email address on file. - Our reservation system automatically assigns sites on the day of arrival. We do not guarantee specific site numbers. We only guarantee a site type. If you have reserved a premium site and you are moved, it will be to another premium site with similar amenities. - By booking a reservation at The Great Outdoors RV Resort, you acknowledge that there are no refunds for any reason and that in lieu of a security deposit, we may charge your card for damages incurred during your stay. You further acknowledge that you have read and understood our resort policies located here: Great Outdoors RV Resort General Policies. Length of Stay: - Most holiday weekends require a 3-night stay. regular weekends require a 2-night stay. - The maximum length of stay from April 1 - November 1 is 14 nights unless a monthly stay has been authorized by management. Deposits/Payments: - All reservations require payment in full and are non-refundable. Monthly sites require a minimum $400.00 deposit. Refund Policy: - No Refunds. - Gift certificates will not be issued for early departure, ejection from our campground, voluntary site moves, or any other reason after arrival. No-Show Policy: - Check-in daily is between the hours of 1 pm and 4 pm. - Our office closes promptly at 5 pm and we do not allow anyone to enter the campground un-escorted. - If you have not changed your arrival date with the office prior to the day of arrival, you will be considered a no-show and forfeit the entire reservation fee. Speed Limit: - The speed limit is 7.5 mph on all roads in the campground. - We strictly enforce the speed limit for the safety of our guests, staff, and animal life. Occupancy: - RV site camping fees include 2 persons, with a maximum of 6 people per RV site. Additional guests are $10.00 each per night for the duration of the stay. - Lodging accommodations have different occupancy maximums. Contact our office for further details. Visitors: - Campers are responsible for their visitors. - All visitors must register at the office and pay the $10.00 visitor fee and obtain a car pass. - All-day visitors must vacate the campground by 10:00 pm. - For insurance reasons, the safety and security of our guests and staff, and all visitors whether day or overnight must be registered with the office. Vehicles: - One vehicle and one RV is allowed on RV sites. One vehicle is allowed per lodging site. - No vehicle can protrude into the flow of traffic. - Extra vehicles are subject to a $10 fee per night for the duration of the stay. - All vehicles must have a valid state license plate and obtain a parking pass from the main office at check-in. - Be prepared to show proof of insurance at any time. - Golf carts, ATVs, off-road motorcycles, or other motorized recreational vehicles are prohibited unless you receive approval from management. RV's and Campers: - Only RVIA-certified RVs are allowed in our campground for insurance reasons. This includes but is not limited to motorhomes, truck campers, 5th wheels, and travel trailers. - For insurance reasons we cannot accommodate "tiny homes", DIY units, converted vans/buses, or park model RVs. - We do not allow motorcycle/horse trailers with living quarters. - Camping is limited to self-contained (holding tanks, toilet & shower) RVIA-certified RVs only. - Tents, pop-ups, tiny homes, park models, etc. are not permitted. Sewer Hook-Up: - Sewer hoses and connections must be in good repair and tightly fitted. Replacements and sewer donuts are available in our store. Wastewater/Leaks: - Discharging wastewater on the ground is illegal. - Leaks of waste or fresh water must be corrected immediately. - Violators are subject to a fine and possible ejection from the campground. Fire Pits/Rings & Picnic Tables: - Please do not move fire pits or picnic tables without permission from a staff member. - Do not burn or leave trash in pits/rings. - Please do not leave a fire unattended at any time. - Please do not put barbecues or camp stoves on picnic tables. Damages will be charged to the credit card on file. Firewood: - We do not allow outside firewood to be brought into our campground. - We support North Carolina and Macon County efforts to limit the spread of invasive species and diseases. - We offer kiln-dried hardwood for sale, delivered right to your site. Pets: - We love pets, but they must be walked on a leash of 6' or less in length (no retractable leads) and in your control at all times. - Pets are not allowed to disturb other campers. - Children under the age of 18 are not allowed to walk pets. - Aggressive animals of any breed will not be tolerated. - There is a limit of 2 pets per site and are not to be left unattended at any time. - We no longer allow pens, crates, fencing, or tie-outs/stakes of any type. - Pets are not allowed in the camp store, registration office, or any campground building, or cabin. - Please do not wash/dry pet bedding in any of our laundry facilities in consideration of our guests and staff with severe allergies. - A fine of $250.00 will be assessed for the violation and you will be ejected from the park. Bath, Shower, and Laundry Facilities: - We take pride in our facilities and ask that you be respectful and clean up after yourself. - Out of respect for other guests and our cleaning staff please do not leave laundry unattended. - Unattended laundry may be removed at any time. - Management and staff are not responsible for unattended laundry. - Please do not wash/dry flammable items or pet items. A fine of $250.00 will be assessed for the violation and you will be ejected from the park. Pool: - Pool is open from 10 am to 8 pm beginning Memorial Day through Labor Day. - All persons under the age of 18 years must be accompanied by a responsible adult. - Be advised there are NO pool lifeguards on duty and all persons “swim at their own risk”. - No children in diapers are permitted to use the pool due to sanitary concerns. - No alcohol, glass containers, or food are allowed on the pool deck or in the pool at any time. - No diving, horseplay, or running/jumping in or around the pool area is permitted. - Smoking is prohibited in the pool area. - Pets are not allowed in the pool, deck, or within the confines of the pool fence. - IF THUNDER IS HEARD, ALL GUESTS MUST VACATE THE POOL AND DECK. THE POOL AREA WILL REMAIN CLOSED UNTIL THE THREAT OF LIGHTNING HAS PASSED. Smoking, Vaping, Alcohol & Drugs: - Smoking of any kind is not allowed in any campground building or indoor facility. Please extinguish smoking materials completely before discarding them. - Alcohol is allowed in discrete containers on your site only and consumed responsibly. - Illicit drugs are not tolerated anywhere on our property. We reserve the right to eject any guest or visitor causing a disturbance for any reason, without recourse or refund. Drones: - Drone use is not permitted anywhere on the property including the airspace above the park. Fireworks, Firearms, and Explosives: - These items are not permitted under any circumstances. Emergency: - Dial 911 - Our address for emergency purposes is 115 Thumpers Trail, Franklin, NC 27834. Provide your site number to the dispatcher.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

CANCELLATION PROCESSING FEES FOR RV SITES: Stay Length: 1 to 6 nights – $9.95 - Cancel up to the day of arrival and receive a gift certificate in the amount of your deposit, less the $9.95 reservation processing fee which includes RezGuard. Stay Length: 7 to 28 nights – $9.95 - Cancel up to the day of arrival and receive a gift certificate in the amount of your deposit, less the $9.95 reservation processing fee which includes RezGuard. Stay Length: Groups – $75.00 fee per site canceled (Any remaining balance returned as a gift certificate.). RezGuard does not apply to group reservations. - All funds are forfeited if cancellation notice is received in less than sixty (60) days for monthly sites. - The $9.95 reservation processing fee is non-refundable. RezGuard does not apply to group reservations. Stay Length: Monthly – $250 per month canceled (Any remaining balance returned as a gift certificate.) - All funds are forfeited if cancellation notice is received in less than sixty (60) days for monthly sites. - The $9.95 reservation processing fee is non-refundable. RezGuard does not apply to monthly reservations. PAYMENTS and DEPOSITS - RezGuard allows you to cancel your reservation or change your dates of stay one (1) time for ANY reason. - All reservations require payment in full. - Monthly stays require a $400.00 deposit per month of expected stay as well as a $75.00 deposit for electric service. - All reservations must be secured with a credit card. - We no longer accept cash as payment for reservations or in the resort store. - All store purchases, firewood, and propane will be charged to your site. - Your account will be settled and the paid invoice will be mailed to you on the day of your departure. - Our laundry and vending machines accept exact change. There is a change machine in the laundry room available 24 hours a day, seven days a week. - Cancellations for reservations made with a gift certificate will result in the forfeiture of all funds. - Spot2Nite convenience fees are non-refundable.